Supply of Services

At Spiral Digital Services Limited, we are dedicated to providing high-quality customer support services tailored to meet the unique needs of our clients. This Supply of Services page outlines the general terms and conditions under which we offer our services.

Scope of Services

Spiral Digital Services Limited offers a comprehensive range of customer service and support solutions. Our core services include, but are not limited to:

• • Inbound Customer Support
• • Outbound Customer Outreach
• • Customer Analytics and Data Services

Commencement and Duration

The commencement and duration of our services will be agreed upon in the specific service agreement between Spiral Digital Services Limited and the client. Unless otherwise stated, services will begin on the agreed start date and continue for the duration specified in the contract.

Service Delivery

We strive to deliver our services in a professional, timely, and efficient manner. Our commitment includes:

• • Qualified Professionals: Our teams consist of skilled and experienced customer support professionals, well-trained to provide top-tier support.
• • Technical Infrastructure: We utilise advanced technology and infrastructure to ensure seamless service delivery.
• • Quality Assurance: Regular monitoring and quality assurance processes are in place to maintain high service standards.

Client Responsibilities

To ensure the effective delivery of services, clients are expected to:

• • Provide Accurate Information: Supply all necessary and accurate information required for the provision of services.
• • Access and Cooperation: Provide timely access to relevant systems, documentation, and personnel.
• • Compliance: Ensure all activities conducted by the client are compliant with relevant laws and regulations.

Service Availability

Spiral Digital Services Limited endeavours to provide continuous services with minimal interruptions. However, certain factors beyond our control, such as technical issues or network outages, may occasionally affect service availability. In such cases, we will make every reasonable effort to restore services as quickly as possible.

Confidentiality

• • Confidential Information: Both parties agree to treat all confidential information shared during the term of service as strictly confidential.
• • Non-Disclosure: Neither party will disclose any confidential information to third parties without prior written consent from the other party.

Data Protection

• • Compliance: Spiral Digital Services Limited complies with all applicable data protection laws and regulations.
• • Data Handling: Client data will be collected, used, and processed in accordance with our Privacy Policy.
• • Security: Appropriate technical and organisational measures are in place to ensure the security and confidentiality of client data.

Intellectual Property

• • Ownership: All intellectual property rights related to the services, including methodologies, software, and tools, remain the property of Spiral Digital Services Limited
• • License: The client is granted a non-exclusive, non-transferable license to use the deliverables provided under the service agreement for their intended purpose.

Termination

• • Termination by Client: The client may terminate the service agreement by providing 30 days' written notice.
• • Termination by Company: Spiral Digital Services Limited reserves the right to terminate the agreement with immediate effect in the event of a material breach by the client.
• • Consequence of Termination: Upon termination, all outstanding fees become due and payable, and the client must cease using any deliverables and return any company property.

Limitation of Liability

To the fullest extent permitted by law, Spiral Digital Services Limited's liability for any claims arising from the services provided shall be limited to the total fees paid by the client for the services in the preceding 12 months. We shall not be liable for any indirect, incidental, or consequential damages.

Indemnification

• • Client Indemnity: The client agrees to indemnify and hold Spiral Digital Services Limited harmless from any claims, damages, liabilities, or costs arising from the client's use of the services or breach of these terms.
• • Company Indemnity: Spiral Digital Services Limited agrees to indemnify and hold the client harmless from any claims, damages, liabilities, or costs arising from our gross negligence or wilful misconduct.

Governing Law

This agreement shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising out of or related to this agreement shall be subject to the exclusive jurisdiction of the courts of the Hong Kong.

Contact Information

For any inquiries or further information regarding our services, please contact us at contact@spiraldigitalservices.com