Terms and Conditions

Welcome to Spiral Digital Services Limited

These Terms and Conditions govern your use of Spiral Digital Services Limited's services and website (http://spiraldigitalservices.com/). By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.

1. Definitions

"Company" refers to Spiral Digital Services Limited "Client" refers to the entity or individual engaging Spiral Digital Services Limited's services. "Services" refers to all services provided by Spiral Digital Services Limited including but not limited to inbound customer support, outbound customer outreach, and customer analytics and data services. "Website" refers to the Company's website, http://spiraldigitalservices.com/.

2. Use of this Website

2.1 Compliance: Clients must use the Website in compliance with all applicable laws and regulations.

2.2 Prohibited Conduct: Clients are prohibited from using the Website for any unlawful or harmful purpose, including but not limited to transmitting malicious software, engaging in harassment, or violating the rights of others.

3. Right to Limit Access

At Spiral Digital Services Limited, we are committed to maintaining a secure, respectful, and lawful environment for all users of our Website. To uphold these standards, we reserve the right to limit, restrict, or terminate access to our Website and services if we determine, at our sole discretion, that a user has breached these Terms and Conditions.

• 1. Violation of Terms: If any user breaches these Terms and Conditions or engages in activities that are contrary to the policies and principles stated herein, we may limit their access to our website and services.
• 2. Unlawful Conduct: Should a user engage in any unlawful activities, including but not limited to hacking, fraud, or the dissemination of malicious software, access to our website and services will be immediately restricted.
• 3. Harmful Behaviour: Any behaviour that compromises the security, integrity, or functionality of our website, or poses a threat to other users, will result in restricted access.

• • Notification: Where feasible, we will attempt to notify the user prior to limiting their access, outlining the reasons for such action. However, we reserve the right to act immediately without prior notice if the breach justifies urgent intervention.
• • Investigation: In some cases, we may initiate an investigation to ascertain the nature and extent of the breach. Users are expected to cooperate during this process.
• • Rectification: Users may be given an opportunity to rectify the breach, where appropriate, to regain full access. Failure to take corrective actions within a stipulated time frame may result in permanent restrictions.

• • Service Interruption: Users whose access is limited may experience temporary or permanent interruptions to our services.
• • Data Retention: We reserve the right to retain user data as necessary in compliance with our Privacy Policy and legal obligations.
• • Legal Action: In cases of significant breaches, unlawful conduct, or material harm caused to our Website or other users, we may pursue legal actions including but not limited to claims for damages and application for injunctive relief.

4. Confidentiality

4.1 Confidential Information: Both parties agree to treat all Confidential Information shared during the term of the Service Agreement as strictly confidential.

4.2 Non-Disclosure: Neither party will disclose any Confidential Information to third parties without prior written consent from the other party.

5. Intellectual Property

5.1 Ownership: All intellectual property rights related to the Website, including methodologies, software, and tools, remain the property of the Company.

5.2 License: The Company grants the Client a non-exclusive, non-transferable, revocable license to use the Website for its intended purpose.

6. Limitation of Liability

6.1 Exclusions: To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the Services or this agreement.

7. Indemnification

7.1 Client Indemnity: The Client agrees to indemnify and hold the Company harmless from any claims, damages, liabilities, or costs arising from the Client's use of the Website or breach of these terms.

7.2 Company Indemnity: The Company agrees to indemnify and hold the Client harmless from any claims, damages, liabilities, or costs arising from the Company's gross negligence or wilful misconduct.

8. Governing Law

8.1 Jurisdiction: This agreement shall be governed by and construed in accordance with the laws of Hong Kong.

8.2 Dispute Resolution: Any disputes arising out of or related to this agreement shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

9. Amendments

The Company reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of the Website constitutes acceptance of the amended terms.

10. Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed to be modified to the extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The validity, legality, and enforceability of the remaining provisions of these Terms and Conditions shall not be affected or impaired in any way, and shall continue in full force and effect.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at contact@spiraldigitalservices.com